CENECO Archives - Expat In Bacolod

Yes I love Bacolod and the Philippines but nowhere is perfect! Customer Service Lip Service came to mind and the title inspired by a sign outside of the CENECO building here in Bacolod. It read ‘Customer Service 24/7.’ CENECO is the Central Negros Electric Cooperative and provides power to the homes and businesses of the region. I challenge it on its claims about customer service because I experienced the fact it either sucks or is non-existent. First, you need to understand what happened. I rent a 2-story town house and was just about to shower last Monday morning when the electricity failed. I thought another brownout, but I was wrong. We had been disconnected. I pay the bills but no one had bothered to tell…

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The article below first appeared in the Negros Daily Bulletin in the Cane Points feature written by Butch Bacaoco. I know Butch well. We are almost related and I suppose will be after I finally tie the knot with Zabrina, his cousin. I am sure he will not mind me describing him as an extremely intelligent man with a flair for writing. In fact, it’s more than a flair. He is a trained professional and was editor-in-chief of the Bacolod Sun Star for some time. I became aware that he had started writing the Cane Points series and asked his permission to reproduce selected articles here. He agreed. I feel it is important to tap into certain local issues. After all it is my new…

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Customer Service Lip Service

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